FAQ’S

+ When and where is Badlands Music Festival?

Badlands Music Fest is happening from July 4 to 14 at the Badlands Tent located at 725 9th Ave SW, Calgary.

+ What is the minimum age to attend?

You must be at least 18 years of age and present valid primary & secondary ID with your tickets upon entry. See below for more details on IDs we accept.

+ What kind of ID do I need to get in?

We abide strictly by AGLC (Alberta Gaming, Liquor and Cannabis ) regulations and cannot make any exceptions. You’ll need a primary piece of government issued ID* with an approved secondary ID.**

Acceptable forms of primary ID: Valid driver’s license / Valid passport/ Alberta Operators License / armed forces identification card / out-of-province photo driver’s license / certificate of Indian status / Canadian citizenship or permanent residency card/ Nexus Card or other trusted traveler program government issued photo ID

Valid primary identification must: Have a photo / have a name / have a signature / be government issued / include date of birth / not be expired / have a unique identifier number / be an original (not a copy). Acceptable forms of secondary id: Birth certificate / baptismal certificate / foreign government visa / firearms license

For any additional questions regarding ID requirements, please visit the AGLC website.

The following forms of identification are NOT accepted: Expired ID of any kind Temporary paper ID Photos of any ID School Identification Cards

+ Is there seating available for the concert?

The venue is general admission standing room only. Lawn chairs of any kind are not permitted. If you have accessibility considerations, more information can be found in the Accessibility section below.

+ Can I charge my cellphone somewhere?

Sorry, no on-site charging is available.

+ What is the Camera Policy?

Guests may use personal cameras and mobile phones to take photos inside the venue. Cameras with detachable lenses are not permitted. Professional video cameras or video/audio recording devices are not permitted at the event.

+ Can I Smoke / Vape in the venue?

There is a designated smoking area inside the festival. More information about our cannabis policy can be found below.

+ What is your cannabis policy?

All persons entering the venue are subject to search of their person and property upon entry, as allowable by law. The venue will allow guests who are of legal age (18+) to bring Cannabis, THC and related derivatives permitted by law into the venue subject to the following conditions:

1. Cannabis, THC and related derivatives in infused foods, oils or candies commonly referred to as “edibles” MUST be in factory sealed packaging from a Provincially Approved and Regulated Supplier. Opened packages, homemade products or those where the supplier cannot be confirmed will not be allowed into the event.
2. The quantity of Cannabis, THC and related derivatives permitted shall be in accordance with local laws and regulations pertaining to possession and personal consumption.
3. Cannabis is for personal use only and the unregulated sale of cannabis is strictly prohibited.

Guests who are of legal age (18+) will be allowed to use and/or consume the above identified Cannabis, THC and related derivatives they have brought on site. Guests who are of legal age are also able to purchase these products from a Provincially Approved and Regulated Supplier and have them delivered to a dedicated area within the venue, located inside the designated cannabis consumption zone.

Use of and consumption of these products is subject to the following conditions:

1. Smoking and vaping of these products can only occur in the designated smoking area. Doing so outside the designated area may result in eviction from the venue.
2. Any guest who overuses or overconsumes any intoxicant is subject to eviction.
3. No guest can supply another person with these products. Doing so will result in eviction from the venue.
4. Security staff will evict any person who sells or purchases these products from another person inside the venue, with the exception of picking-up these items from a Provincially Approved and Regulated Supplier in the dedicated area for this.

Approved Container Types All approved suppliers will adhere to the packaging requirements mandates by law. Packaging must include the following:

1. The standardized cannabis symbol
2. The brand name of the cannabis product
3. THC and CBD content
4. Health warning message
5. Other brand element
6. Other required information about the cannabis product
7. Non-required information about the cannabis product
8. Nutrition facts table
9. List of ingredients
10. Bar code

The following images provide examples of the required packaging information and samples of approved packaging in Canada:

Cannabis can only be consumed in the designated consumption area. Please refer to the site map or ask festival staff for the designated location.

+ Is there parking?

Street parking is limited. We strongly encourage everyone to utilize alternative transportation methods and plan ahead to not drive while under the influence.

+ How can I get there on public transit?

The C-Train is easiest. Get off at 7th Street station and you’re just two blocks away!

+ Do you allow re-entry?

There are no ins and outs during each festival day. If you leave earlier than the closing time of each day, you will not be able to re-enter without buying a new ticket (if available).

+ Are there VIP areas & bottle service available?

Yes! Bottle service is available for purchase, please visit our VIP/Group Bookings page for all enquiries. Please note, you must have a VIP wristband to access VIP areas.

+ I got my tickets from a “friend”/ Kijiji /this one guy I know. How do I know if they are valid?

There is no way to guarantee third party tickets are legit. The only tickets we guarantee are ones purchased directly from badlandsmusicfest.com through TicketWeb.

+ Tickets are sold out for a certain event, will anymore become available?

There may be a chance that more tickets will be released at the door. Follow our social media pages to find out.

+ I lost my tickets, what do I do?

Log in to your TicketWeb account to access your tickets. You can present the barcode(s) from your mobile device to be scanned or provide a printed copy. Please note, once your ticket has been scanned no other copies will work.

+ When purchasing tickets from TicketWeb I entered the wrong email. What now?

Please email TicketWeb customer service at help@ticketweb.ca and they will be able to assist. Please note there may be a delay in response, so contact them as soon as possible.

+ What are the accessibility seating options?

Raised ADA area is available for any patrons requiring wheelchair or special seating considerations. The accessible seating option is available to ticketholders using wheelchairs, crutches, or who have any other physical disabilities or injuries that will necessitate a seat or raised view for the show.

Any ticketholder who have special seating requirements should email LNWESTERNCANADAHELP@LIVENATION.COM with your ticket order confirmation number to request access to the accessible seating area. We recommend coordinating this in advance of the event. If needed, there will be a designated staff member available on site to provide some assistance. Accessible seating patrons who require an attendant are encouraged to purchase a ticket for their attendant and include mention of them in the email. There will be 1 attendant permitted per accessible seating patron in the designated seating area.

If you arrive at the show and do not find that the accommodations are adequate for your specific circumstances, please notify a staff member on-site to escalate your request.

+ Are service animals allowed?

Yes – they must have service dog ID.

+ What are my payment options on site?

Badlands Music Fest is a cashless event. All major credit cards & debit cards will be accepted on site.

+ IS THERE MEDICAL AT THE EVENT?

There sure is! Health & safety at our event is our number one priority. The medical tent is located inside the venue, be sure to note its location upon entry to the event or ask event staff for help, if needed.

At Badlands Music Festival, we are committed to creating a safe, comfortable, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate, and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures.
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other.
• Harassment, including unwelcome or hostile behavior, physical contact or sexual attention.
• Fighting or any other type of violence.
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Excessive intoxication or impairment due to alcohol/cannabis or consumption of illegal substances.
• Throwing objects or interfering with the progress of the event.
• Being in possession of alcohol not purchased inside the venue.
• Being in possession of weapons, illegal substances or any other prohibited items.
• Smoking (including e-cigarettes, personal vapourizers, and cannabis) in non-designated areas.
• Unpermitted access and breaching perimeters to the festival areas or other restricted areas.
• Any other conduct that may be deemed by Badlands Music Festival to be inappropriate or which may adversely affect the safety of persons, property, or disruption of the event.

Badlands Music Festival will not tolerate any unsafe, offensive behaviour that violates our Fan Code of Conduct. Failure to abide by this Code may result in ejection, suspension from entering any or all of our venues or events.

Each of us has a responsibility to report any act that goes against the values that we stand for. So, if you see something, say something. Report any safety concerns to our management team right away.